![]() It was our sincere attempt to address the situation and express our apology for the subpar experience you had. We appreciate your understanding regarding the offer to remove the two glasses of wine and the naan bread. We are committed to delivering exceptional service to all our guests, and we deeply regret that we failed to do so on this occasion. We have identified the areas for improvement and to ensure that similar situations do not occur in the future. We have taken your comments seriously and have initiated an investigation into the service issues you raised. This does not align with the high standards we strive to uphold. Your description of the slow and inattentive waiter, along with the neglect in addressing your requests and empty glasses, is deeply concerning to us. We understand that the quality of service plays a crucial role in delivering a memorable dining experience, and we regret that we fell short of your expectations. We sincerely apologise for the disappointing service you encountered at our restaurant. Disappointing overall and we don't plan to return.ĭear Reviewer Thank you for sharing your feedback regarding your recent dining experience. However, I have had great Indian food all over the world, and paid much much less with much better service. The food was good, as I said, but the experience was negative due to service issues. He was surprised to hear, but he needed to know for other guests. We also let our concierge know it was a bad choice. It is the total experience you seek, not just good food. (Or hope we don't write a negative review?) At this very expensive price point, and Michelin star designation, you expect much more in service and over all experience. We said no because that was not our intent, but we finally accepted as his way of trying to apologize. He offered to remove the 2 glasses of wine and naan bread, which we did not request. He offered desert, but we did not want anything further at this time. I am not sure who came to our table, he did not introduce himself, but we assume the shift manager asking the details. The naan bread came out last after we about finished our meal. (Mid meal) Not even the support staff asked. Empty water glasses and empty wine glasses went unnoticed or not addressed. The waiter did come back and take our food order and again once to pour more water.but that is it. In fact, we finally asked one of the staff standing around (3 people since we were early) about getting a drink! Then we asked for a menu. Waited a long time before even being offered a drink. ![]() I enjoy Michelin star restaurants, but never service like this in one of them! There were multiple examples, of continued neglect. I am not sure why it has a Michelin star given the slow and non attentive waiter. I would not recommend based on our experience. Read all about it here.Good food, not good service. It was the most talked about restaurant in 2021 and has stayed busy after gaining a star last year. ![]() Santiago Lastra couldn’t pack diners in quickly enough as his modern Mexican, which uses only British ingredients. Despite a somewhat lukewarm reception on opening, this Korean quickly established itself as a must-eat for its innovative and ground-breaking cooking. ![]() The food, which focuses on British seasonality, spans Yorkshire beef, Welsh wagyu and Exmoor caviar. Their inclusion in the 2023 Michelin Guide with one star will doubtless soften the blow of the recent news that their original restaurant Fenn in Fulham is set to close. The latest seasonal British restaurant from Johnnie Crowe, Luke Wasserman and Toby Neil has been built for accolades. Watanabe’s high-end omakase menu, made up of 17 courses, is designed to delight and inspire his guests, focusing on the freshest possible ingredients. Tucked behind the Royal Academy of Arts on Albemarle Street, Taku is the sister spot to the Michelin-starred Jin Paris, also founded by sushi master Takuya (Taku) Watanabe. New West End Company BRANDPOST | PAID CONTENT. ![]()
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